Support
Help with Pathfinder
Get help with account access, household records, events, tickets, documents, billing summaries, privacy questions, or deletion requests.
New family picture guide
Follow large screenshots to create an adult account, choose Adult + household, add children, and learn the six family menu buttons.
Open family guideAccount access
Use password reset or magic link sign-in from the login page. If you no longer control the email address, ask a program admin to verify your household access.
Open loginEvents and calendar
Families can view public calendar details and signed-in households can use the portal for household-specific events, reservations, and passes.
View calendarDocuments and forms
After signing in, open the family portal to review documents, signed waivers, physical forms, and member-specific action items.
Open documentsReport a problem
Signed-in users can use Help & support from the dashboard to send a bug report with safe page and browser context.
Open dashboardAccount deletion
Signed-in users can request account deletion from Profile Settings. If you cannot sign in, ask a program admin to file the request after verifying your identity.
Open profilePrivacy and policy questions
Review the Privacy Policy and Terms of Use. For questions that require staff review, file a request from your signed-in profile or contact your Pathfinder program administrator.